Terms and Conditions

Shipping and Returns Policy

  • We Currently offer worldwide shipping.

  • We offer free shipping on orders over £50

  • We will ship your items within 5 Days of the order being placed

Any import fees or charges are sole responsibility of the Buyer, please be sure to check what import fees or charges are involved before purchasing. For any inquiries please contact admin@derbyshiregemsuppliers.com.

Standard 1st class shipping to the UK and ROI on orders less than 100g is charged at £2.50 

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information.


  • If you are not satisfied by your purchase returns are accepted please contact admin@derbyshiregemsuppliers.com a member of our team will be there to help. 
  • We only provide store credit as a refund, you can use this on any product in our store. 
  • Returns should be sent back in adequate packaging ensuring the item is safe during transit as we would like to inspect the item to determin the route of the issue to help us improve where necessary. 

Privacy Policy

This policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information. 

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address 
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. 

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to anyone.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. 

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.


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©2020 derbyshiregemsuppliers.com - All rights reserved.